Gym complaints up 90%
February 22nd, 2008 by monicaIf you're new here, you may want to subscribe to our RSS feed or sign up for email updates. Thanks for visiting!
If you know me at all then you know I’m biased against the gym. The Better Business Beaureau has some more fuel for my anti-gym fire. Complaints received by BBB about fitness clubs have risen more than 90% over the past 5 years, largely due to billing complaints.
- 41.5% due to contract disputes
- 31.7% due to billing issues
Consumer Reports followed up with a survey to its subscribers that showed
- The happiest customers were those who used a local or independent gyms (YMCA, community centers, yoga studios, etc)
- Life Time fitness was the only big chain that made it to the top of the Ratings. Bally Total Fitness was at the very bottom
- 16% of respondents reported contract or billing problems
- 38% had trouble cancelling their memberships
My only experience with a U.S. gym was 24 Hour Fitness in Austin, Texas. My only complaints are about the personal trainer I saw for a few weeks. But to her credit, she was always on time and always made me push myself. My complaint is that she didn’t listen to “my needs” and she treated me like I didn’t know anything about food, nutrition or basic physiology. She was always focussed on looks over fitness. “This one’s great for toning.” Toning is bullshit. I was there to be a better runner.
Aside from that singular case, I actually really loved the gym. They had awesome yoga classes, even some at 6am so I could go before work. And the gym itself was clean and spacious (everything really IS bigger in Texas). I also got a sweet work discount, paying less than $30 per month which felt like a steal, a way better use of money than Cable TV.
Still, I think I need to start a How to Get Fit Without the Gym series. But that’s for another time.
On a completely different note, I think there is a ghost in my house that keeps turning down the burner on this pot of beans I’m trying to cook so I can make a 7-Bean and Lager Chili with Vegan Cornbread. But first I must go to the pool, which is, sadly enough, located in my local gym.
Link to Joining a Gym? Complaints to BBB reveal how to get fit while avoiding the pitfalls
Link to Gym complaints soar
